Cisco Webex - Add Main Number to Location

1

Sign in to Control Hub.

2

Go to Management > Locations.

3

Select the location where you want to change the main number.

4

Select the Calling tab and choose the phone number from the drop-down menu under Main Number.

It’s mandatory to assign a main number to the location if it has any trunks or any extension-only entities, such as users, workspaces, virtual lines, or features. Without a main number, the trunks aren't usable and extension-only entities can't make or receive internal or external calls. Users in that location can also use this number as their external caller ID when making PSTN calls.

If you choose a toll-free number as the main number for a location, we recommend updating the Emergency Callback Number for the location because a toll-free number doesn’t have an emergency services address. For more information, see Configure Emergency Callback Number for a Location.