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CallTower Solutions Center

Cisco HCS - Manage Dial Plans

How to create dial plans for HCS customers and how to apply them

Manage Dial Plan

  • Use Page navigation and bring up Manage Dial Plans 
  • By Default the plan that exists allows you to dial country codes that begin with 1
  • If you want to dial international locations you'll need to create a new dial plan

Creating new Dial Plan

  • Click add, put in Name/Source (United States)

  • Move the countries over from the available slot over to active

  • When you have finished moving over every country you want for that dial plan, hit save.

 

Applying Dial Plan

  • Navigate to Locations
  • Select the location you wish to modify and then go to Dial Plans
  • Select the dial plan from the drop down and then hit save.
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