Cisco BOC - Transfer A Call

Transferring:

There are several types of transfers: 

• Blind Transfer: Allows you to transfer directly to a contact. To learn how to conduct a blind transfer, click BOC BlindTransfer a Call

• Supervised Transfer: Allows you to talk to the contact before transferring the call. To learn how to conduct this transfer, click BOC Supervised Transfer a Call

• Voicemail Transfer: Allows you to transfer a caller directly to a contact's voicemail. To learn how to conduct this transfer, click BOC Voicemail Transfer a Call

• Free Form Transfer: Allows you to transfer a caller to any number. To learn how to conduct this transfer, click BOC Free Form Transfer a Call