Cisco BOC - Transfer A Call
This article will show you how to transfer a call to a contact in BOC.
Transferring:
There are several types of transfers:
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Blind Transfer: Allows you to transfer directly to a contact. To learn how to conduct a blind transfer, click BOC BlindTransfer a Call
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Supervised Transfer: Allows you to talk to the contact before transferring the call. To learn how to conduct this transfer, click BOC Supervised Transfer a Call
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Voicemail Transfer: Allows you to transfer a caller directly to a contact's voicemail. To learn how to conduct this transfer, click BOC Voicemail Transfer a Call
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Free Form Transfer: Allows you to transfer a caller to any number. To learn how to conduct this transfer, click BOC Free Form Transfer a Call