In an effort to discontinue use of BRCC's current answering service, we will begin directing calls to the Support Line.
All that is required for these calls, is a ticket created and assigned to the "BRCC-OpsEng" queue. Set "Assigned Agent" = "Dispatch", and "Status" = "Dispatch".
BRCC customers are identified by selection of a BRCC Primary Service type on the Tracker Customer Record.
- BRCC Tech Support AA– 4049611010
- BRCC Main AA – 4049612222 (includes options for billing, sales, etc)
When receiving a customer call requesting escalation to an oncall Engineer, and the customer record shows a BRCC Service (as shown below), please ensure the following oncall number is used: 404-323-2795
This is an oncall phone that is used instead of publishing an oncall engineer schedule.Should you receive no response after two tries to this number, escalate to 404-274-2341.
During business hours, a ring group for BRCC tech support can be utilized to reach an available engineer to take a call/ticket. Ring group for BRCC Engineers is: x310