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CT Cloud Voice - Line Types

Overview

This provides definitions of all Line Types for CT Cloud Voice.

Definitions

CT Cloud Voice supports a number of different line types. Below are the definitions of those line types.

 

· None: An account that no access to CT Cloud Communicator 

· Basic: Used for Conference Room phones or other shared spaces. Can make and receive calls to and from external locations, but has no Voice Mail or CommPortal access.

· Common: used for areas of an office where a phone is needed to call other extensions within the Business Group. No outside access is provided for a Common Area phone.

· Desktop: CallTower’s most common line with access to CommPortal and ‘Business Call Manager.’ This line also includes Voicemail. Desktop users can also subscribe to CT Cloud Communicator Mobile or to both CT Cloud Communicator Mobile and CT Cloud Communicator Desktop.

· Easy Attendant (EA): A basic Auto Attendant; offers very simple menu, 2 schedules and basic options needed to accept calls and distribute to MLHGs, users, etc.

· MLHG Pilot: CT Cloud Voice hunt group pilot; the DID that is called/used when sending calls to a Multi-Line Hunt Group (CT Cloud Voices hunt groups)

· SIP Trunk: Provides SIP trunk to customer PBX

· SIP Trunk VM: Similar to SIP Trunk, but also includes a voicemail box

· Stand Alone Voicemail (EAS VM) – Voicemail box only; no other services offered. Plays voicemail greeting and records voicemails left by caller (and forwards voicemail via email if configured by user/BG admin)

· Virtual Extension (VE): An account that forwards calls to another DID; often used when multiple DIDs terminate to a single subscriber (often used with EA/PA)

· Virtual Extension +: Similar to VE but also includes a voicemail box

· Premium Attendant (PA): A complex Auto Attendant that offers same options as Easy Attendant, but also permits use of nested menus, timeout settings, etc.

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