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CT Cloud Voice: Short Codes and Extensions

Short Codes

  • Short Codes function as Business Group-wide speed dial entries, allowing users to dial 1 to 7 digits to reach a pre-programmed external number.
  • The first character may be #, *, or one of the digits 0-9, and any remaining characters must be digits 0-9. It is not recommended to define short codes beginning with the digit 0 (zero), because this may be confusing for users.
  • A Short Code must not match any other Short Code, Call Park Orbit Code, star replacement code, or Intercom Code defined for this Business Group, or any star replacement code, external line code, or internal line code defined for a PBX within the Business Group.
  • If the Business Group includes SIP subscribers, the code or its initial digits must not match any Call Services access code. For example, do not configure a short code of *3 or *345 if you use *345 for an access code.

Add a Short Code

  1. Navigate to the Short Codes tab of the Business Group, and click the Add button to add a single Short Code or the Add Range button to add a contiguous range of Short Codes.
  2. Add the desired Short Code and the telephone number that a call should route to when the Short Code is dialed.  If you are adding a range of Short Codes, you will need to specify the range of Short Codes and the first Telephone Number.
  3. Select a Department, if desired.  The Department setting is used only to organize the Short Code list in the web interface.

In the example below, the short code 2000 can be dialed to reach the external number 231-929-6700.

 

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Change a Short Code

  1. Navigate to the Short Codes tab of the Business Group and click on the Short Code you want to change.
  2. Make the desired changes to the Short Code or the corresponding Telephone Number; then, click on the Save button to apply changes.
  3. To move one or more short codes to a different department, navigate to the Short Codes tab of the Business Group, and click on the checkbox next to the Short Codes you want to modify.  Select a Department from the drop down menu; then, click the Move button.

Delete a Short Code

To delete one or more short codes, navigate to the Short Codes tab of the Business Group, and click on the checkbox next to the Short Codes you want to remove.  Click the Delete Selected button to remove the Short Codes.

 

Extensions

The Extensions tab allows you to assign extension numbers to lines within this Business Group. Subscribers within the group can use these numbers (also known as intercom codes) to access another line within the group, or to forward a call to another line's voicemail. You can also set up a range of extension numbers that represents a range of numbers within the group.

Add an Extension

  1. Navigate to the Extensions tab of the Business Group, and click the Add button to add a single Extension or the Add Range button to add a contiguous range of Extensions for a contiguous group of telephone numbers assigned to Business Group lines.
  2. Add the desired Extension and the corresponding telephone number.  If you are adding a range of Extensions, you will need to specify the range of Extensions and the first Telephone Number.

In the example below, the extension 110 can be dialed to reach the subscriber at 6302817071.

 

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Change an Extension

  1. Navigate to the Extensions tab of the Business Group, and click on the Extension you want to change.
  2. Make the desired changes to the Extension or the corresponding Telephone Number; then, click on the Save button to apply changes.

Delete an Extension

To delete one or more Extensions, navigate to the Extensions tab of the Business Group, and click on the checkbox next to the Extensions you want to remove.  Click the Delete Selected button to remove the Extensions.

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