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CT Cloud Voice: 3CX - Adding Holidays

GOAL:

Provide instruction on adding a holiday in 3CX.

 

RESOLUTION/STEPS:

  1. Log into the 3CX server for the client; the link will be found in the client's record under Special Handling Notes
  2. Open Settings on the left side menu
  3. Select Timezone, Office Hours & Holidays
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  4. Select Add under Configure Holidays
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  5. On this page, provide the name of the holiday and set the date. If it spans multiple days, change Single Day to Range of Days. 
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  6. Optional: Add a custom recording to play during this time. You can upload a new recording, or use the drop-down menu to select a previously used recording.
  7. Once completed, select OK to save the holiday settings.

 

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