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CT Cloud: 3CX - Setup Queue Managers

GOAL:

Provide steps on adding users as managers to a call queue in 3CX

 

RESOLUTION/STEPS:

  1. Log into the 3CX server for the client, the link will be found in the client's record under Special Handling Notes
  2. Open Call Queues on the left side menu
  3. Open the queue in question to make changes too and select the Notifications Tab
  4. Select Add to add users as managers for the queue
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