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CallTower Solutions Center

CT Cloud - Accession/Commportal.calltower.com: Password Change

GOAL:

Change Accession and Commportal.calltower.com password for a customer

 

RESOLUTION/STEPS:

Step 1: Log into Metaview using URL

https://mvw.appiaservices.com:8445/#Subscriber%2520Management

Step 2: With your Credentials typically this is First initial last name@appiaservices.com and the same password you use to log into the Cisco Anyconnect VPN https://appiavpn2.appiaservices.com username Auth\first initial last name with your assigned VPN password.

Step 3: In the search field look up the DID you are wanting to change the Accession password for

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Step 4: Once pulled up and verified with customer you have the correct user pulled up under EAS Password is where you will change the Accession password this is also their Commportal.calltower.com password.

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Step 5: Once new password is put into the EAS password field click apply.

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Step 6: Have the customer test to confirm password has been changed, If customer is still unable to log in have them toggle off WIFI and retry occasionally the WIFI prevents the user from connecting to the server.

Step 7: Congratulations you have successfully changed the Accession password for a user.

 

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