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CallTower Solutions Center

Adding numbers to Clarity Whitelist

When proxy direct calls is selected, all calls are controlled by Clarity. Since Clarity creates all calls as a conference call, some services, such as response groups, Clarity call flows and Unified Messaging auto attendants, have abnormal behavior when called from a conference line. The steps below will guide a Clarity administrator in adding these numbers to a whitelist group to allow calls to these numbers to complete. 

Steps:

  1. Log in to Clarity Connect Admin portal
  2. Mouse over Maintenance and select Advanced Settings

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  1. Scroll down to Global Settings and search for whitelist

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  1. Select MsplWhitelist and click the pencil icon to edit

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  1. Enter the number(s) in standard format without country code, spaces or hyphens. Separate number groups with | symbol

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  1. Click Save

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