Skip to main content
CallTower Solutions Center

3. Additional ways to extend MindTouch in the future

MindTouch doesn't stop after you've launched. Here are some other features that allow you to extend your customer's experience in your new MindTouch site.

Contextual help

Using contextual help allows you to expose your MindTouch help documentation directly in your external website or application—without ever leaving that application!

f1 contextual help.png

►    Learn how to set up contextual help

Content IDs

When linking to MindTouch articles from an external source, you can create content IDs that act as intermediary links. Then, in your external source, you'll link to content IDs instead of the full page URL. 

How can this help?

These intermediary links can point to any page in MindTouch and are updated dynamically, allowing you to manage those links from within MindTouch. With content IDs, you can ask the development teams in your external website to create a link to MindTouch one time—and never ask them to update it again. If you need to update that link in the future, you can now manage that directly in MindTouch!

►    Learn more about using content IDs

Single sign-on

Now that MindTouch is live, you don't want your customers to have to remember yet another password. Implement single sign-on with MindTouch and your other web entities to allow for a quick, seamless entrance into your help documentation.

Single sign-on allows users to be automatically provisioned during their first login attempt and also provides automatic group syncing in MindTouch.

How can this help?

Removing the need for your customers to remember yet another password not only reduces customer effort, but also helps you quickly manage content permissions. When you set group permissions on specific sections or pages, single sign-on can automatically sync users into groups reducing the amount of time you have to manage permissions for specific users across your site.

►    Discover the various single sign-on solutions in MindTouch

Integrate your CRM tool

​MindTouch allows you to integrate your site into your customer relationship management (CRM) tool.

How can this help?

By configuring GeniusLink, you can create a bi-directional workflow between your MindTouch site and your CRM tool. For those customers who may need additional help, create a ticket submission form that provides ticket deflection by recommending articles before submission. Simultaneously, MindTouch can track your user's search and view history—this allows support agents and account managers to get more context into your customer's interactions within MindTouch.

As your site gains more adoption, MindTouch acts as a living, breathing ecosystem that will evolve based on your customer's requests and documentation suggestions. In this scenario, you'll want to consider funneling your customer feedback into your CRM tool and taking appropriate actions to further the evolution of your documentation site.

►    Identify the best way to configure GeniusLink with your CRM tool

Extend your branding

After launching with light branding, you may want to work with an internal branding resource or a MindTouch partner to help extend the look and feel of your site to fully match your corporate website and/or application.

Streamlining the look and feel of your MindTouch site to closely match your official branding will allow users to feel comfortable when reviewing your help documentation, which ultimately drives site adoption by your user base.

►     Explore ways to apply advanced branding


Have an idea how to make MindTouch even better?

At MindTouch, we truly value our customer's feedback. If you have a product idea, please feel free to reach out to MindTouch Support or your customer success manager, and we'll be happy to share your feedback with the MindTouch product team.



  • Was this article helpful?