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Teams - How to collect Client logs

How to collect Teams Client Logs

There are two type of logs that need to be collected. 

Certain Teams Client side issues might require logs to be reviewed to determine the source of the Teams Client failure, examples of these would be glitches, dropped calls, strange errors or interactions. 

First set of logs:

With the Teams client selected in the foreground, press...

Windows: Ctrl + Shift + Alt + 1(note this has to be the "1" with the "!" associated with it. A key pad 1 will not work.)

Mac OSX: Keyboard shortcut: Option + Command + Shift+1

You should then see the download.

TeamsDL.png

You can find the files in your Downloads folder.

 

Second set of logs:

Right click on the Teams Icon in the Hidden Icons Tray or Taskbar(The icon may be at either one of those locations)

Then select "Get Logs".

TeamsLogs.png

The log will be found at this location

Windows: %userprofile%\Downloads -Or-  %AppData%\Roaming\Microsoft\Teams 

Mac OSX: Downloads

 

How to get them to us:

You might consider Compressing the logs together.

  1. Right click the folder where all logs are collected and select Send To Compressed (zipped) folder.
  2. Compress.png
  3. Remember the location of the zipped folder. Send the compressed folders to your technician via email, instant message, or, if the files are too large, you can send them via a free transfer site https://wetransfer.com.

 

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