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Gathering Skype for Business Logs

This article will guide users in gathering Skype for Business logos

In order to better identify issues with erratic Skype for Business behavior, logs should be gathered and sent to a support technician for further review.

 

Note: Before sending logs to a technician it is recommended that you first clear any existing logs by following the steps found here. Once existing logs have been cleared, you should reproduce the issue you're experiencing, then, follow the steps below to gather and send the logs along with a detailed description of the issue experienced.

Gathering logs

  1. Close Skype for Business by clicking on the black down arrow next to your status and selecting Exit
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  2. Close out of Outlook by selecting File -> Exit or by clicking the X in the upper right hand corner.
  3. Open File Explorer by selecting the  Icon on the task bar
  4. Browse to:%userprofile%\AppData\Local\Microsoft\Office in the address bar. (e.g. C:\Users\cmcmullin\AppData\Local\Microsoft\Office)
  5. Select the folder that corresponds to your version of Office, either 15.0 or 16.0
  6. Select the Lync Folder
  7. Right click the sip_alias@domain.com folder and select Send To  Compressed (zipped) folder
  8. Right click the Tracing folder and select Send To Compressed (zipped) folder2a.png
  9. Document the location of the zipped folder
  10. Send the compressed folders to a technician via email or instant message.