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Troubleshooting: VVX Phones Losing Exchange Integration When Using 2FA - Polycom

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S4B/Polycom VVX Phones: Losing Exchange Integration When Using MS(Microsoft) 2FA(Two Factor Authentication)

NOTE: We found this is a known issue on Polycom phone side, as MS 2FA isn't officially supported by Polycom at this time. 

Follow these steps to get Polycom Phones to fully Integrate & work with MS 2FA, Including Full Exchange Integration functionality. 
Work Around Fix: 

Setting Up VVXPhone Exchange Integration To Work When Using MS 2FA. 

  1. Login to the VVX phone web interface. 
  2. Click "Settings", "Applications"

    VVXWebUI1.PNG
     
  3. Expand "Exchange Applications" 
  4. Disable "Auto discover"
  5. In the "Exchange Server URL" field enter  https://outlook.office365.com/EWS/Exchange.asmx/WSSecurity 

    VVXWebUI2.PNG
  6. Click Save 
  7. Restart the phone.  
  8. Once the phone is back up, Click "Settings", "Skype for Business Sign" 

    VVXWebUI3.PNG
  9. Click the "Click here" as shown below.
    polycommfa1.png
  10. Enter your "App Password" in the password field as shown below and click "Sign In"polycommfa2.png

*Work around steps are now complete and you can use the phone normally with Calendar Intergration