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CallTower Solutions Center

Skype for Business: Skype Meeting option missing in Outlook

This article will remediate the missing Skype Meeting option from the Outlook calendar.

Steps: 

  1. In Outlook, check to see if the Skype Meeting add-in is listed in "Slow or disabled COM Add-in's" in File > Info.



          a) If the option for "Slow or disabled COM Add-in's" is not present, move to step 2.
          b) If it is listed, select option to always enable this add-in.

2. Go to File > Options > Add-ins > Go > check the box for the Skype Meeting add-in and select OK.  This will enable the add-in for this session. 




3. Close Outlook and reopen, then check Calendar to see if the Skype Meeting option is available in the ribbon.  

          a) If the meeting add-in is present, issue should be resolved.  Client can further test the issue be restarting the computer completely and see if the Skype Meeting add-in persists.
          b) If it is not present, check File > Info for "Slow or disabled COM Add-in's".  If "Slow or disabled COM Add-in's" is not present or Skype Meeting is not shown, move to step 4.

4. Close Outlook and open as Administrator.  Go to File > Options > Add-ins > Go > check the box for the Skype Meeting add-in and select OK.  Close Outlook and open normally.  If Skype Meeting option is available in Calendar.  If it is not, check to see if the add-in is listed in "Slow or disabled COM Add-in's".  If it is still not listed, move to step 5.



5. Ensure the add-in install file, UCAddin.dll, is located in C:\Program Files\Microsoft Office\root\Office16 (Office15 if they are using 2013 applications.  This can also vary depending on if they installed Skype for Business/Lync as a standalone as it will be in the C:\Program Files\LyncInstall\Microsoft Office\Office15 or Office 16 folder).

          a) Close Outlook and open as administrator.
          b) Go to File > Options > Add-ins > Go > highlight Skype Meeting and select Remove.  Close Outlook and reopen.



          c) Go to File > Options > Add-ins > Go > Add > navigate to C:\Program Files\Microsoft Office\root\Office16 (Office15 if they are using 2013 applications) and select the UCAddin.dll file and click OK.  Close Outlook and open normally.



          d) Test making a Skype Meeting in Calendar.

  • If Issues Persist, Look To Escalate Ticket.


ESCALATION INFORMATION
Primary Escalation Path: Tier2 
·         Team: TSE Queue 
 
 
Tier 2 ESCALATION INFORMATION
Primary Escalation Path: Tier3 
·         Team: ASE Queue