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CallTower Solutions Center

Remove Location from Connect

Remove Location from Connect

To be able to remove a location the following items need to be checked:

  • Check for any users in the location by checking the users tab.
    • If there are users in the location that you are removing you will need to do one of the following:
      • Change the location of the user. 
      • Remove the user from Connect.
  • Check for any equipment in the location by checking the phones tab.
    • If there are phones assigned to the location then you will need to do one of the following:
      • Remove the phone completely and build in a different location. This will need to be done if the equipment is built as a Common Area Phone (Including ATA's, conference phones, Third Party SIP devices, etc).
      • Move the phone (only available if assigned to a user). To be able to move a phone this way you will need to move the location of the user.
  • Check for any ASA's (specifically for Cisco) or Circuits in the location.
    • To check for an ASA in the location you will need to do the following:
      1. Enter the OU in CallTower: Connect.
      2. Click on Administration (The gear icon in the top right corner).
      3. Click on Corporate Administration in the sub menu box that appears.
      4. Click on SOHO Devices
      5. Search for the location to see if an ASA is in the location.
      • Note: If there is an ASA in the location then it will either need to be moved to a different location or removed completely.
    • To check for a Circuit
      1. Enter the company in Salesforce.
      2. Click the location that is being removed.
      3. Scroll down half way to the section "Circuits"
      4. If there is a circuit in the location, then you will need to send a ticket to Sales so they can reach out and work to get the circuit moved. If there isn't a circuit then you can proceed with removing the location
  • Check for any DIDs in the location by checking the locations tab.
    • To check for DIDs go to the locations tab and click on the location.
      • If there are any DIDs in the location then a ticket will need to be sent to Telecom to have them moved. Make sure that all numbers are set as available. If there are any numbers that are set as "Unavailable" then it is either assigned to a user or a phone and you will need to check for them in Connect.
  • Once everything is completed then escalate the ticket to Telecom to have removed.
    • When escalating the ticket to Telecom, after all the information above has been verified, make sure to include which location to remove by providing the location description found in Connect.
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