MS Teams Call Park - Calls on-hold for anyone to pick up
Summary:
The following information will guide a user in successfully using MS Teams' Parked Calls functionality.
Step-by-Step Instructions:
To place a call on park:
- While engaged in an active call, select the 'More' ellipsis button in the call box ribbon.
- From the newly presented options, select the 'Park Call' option
- The system will present you with a numeric code with which to retrieve the parked call.
To retrieve a parked call:
- In the Calls application, beneath the dial pad, select the 'Parked calls' icon.
- Enter the numeric code associated to the desired parked call and click the 'Pick up' icon.
- Greet and engage with the caller.
