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MS Teams - Managed Support Plan

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Overview

The Managed Support Plan SKU is designed to streamline and support voice-related administrative tasks for organizations with 100 or more users. This SKU applies per user and is tied specifically to eligible voice licenses.

Included Services

The plan includes Moves, Adds, Changes, and Deletes (MACDs) for the following:

  • Individual User Voice Licenses
  • Auto Attendants
  • Call Queues
  • User Profiles

Each user/license is entitled to one MACD request per month.

Exclusions

The following are not included in this SKU:

  • Non-voice license-related requests
  • Licensing changes outside of supported voice SKUs
  • Requests exceeding the monthly MACD allowance per user
  • Bulk or batch changes that are not tied to individual user requests

Professional Services/Customizations

Requests that fall outside the core offering—such as advanced configurations, integrations, or custom workflows—may be subject to a one-time professional services fee. These will be scoped and quoted separately.

Eligibility

  • Minimum of 100 users on applicable voice licenses
  • Only available for CSP or Voice CSP customers enrolled in this SKU.