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CallTower Solutions Center

MS Teams - Transfer to a Call Queue

To transfer to a call queue, complete the following steps.

Create A Contact:

Click on "Chat" and select "Contacts"                                                                                                                                                   contacts.jpg

 

Next to "Favorites" (or you can create a new group), select the three dots and then select "Add a contact to this group"                                 2022-06-08_12-00-19.jpg

Type in the name of the call queue and select it. It is now part of your "Favorites," or the group you created.

Transfer To Call Queue

When you are at your transfer screen, type in the name of the call queue you want to send the call to and then select transfer

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