MS Teams Direct Routing - CallTower Vendor Account Implementation

Step 1

Begin by Launching your Microsoft 365 Admin Center and browsing to the Users section.

• Active users - Microsoft 365 admin center - Active users

Step 2

Then continue with by clicking on "Add a user" and fill out the form. You may use any Name required to signify the purpose of this account. We recommend generating a password with no fewer than 24 characters, you may use any of these 3rd party services to generate that password:

LastPass - https://www.lastpass.com/features/pa...#generatorTool
Norton - https://my.norton.com/extspa/passwor...r?path=pwd-gen
Avast - https://www.avast.com/en-us/random-password-generator#pc
BitWarden - https://bitwarden.com/password-generator/
1Password - https://1password.com/password-generator/
Dashlane - https://www.dashlane.com/features/password-generator
F-Secure - https://www.f-secure.com/us-en/home/free-tools/password-generator

Enter the Email Address of your Project Manager, Support Rep or Yourself as needed. Then Click Next.

Step 3

Select "Create user without product license" 

Then Click Next.

Step 4

IMPORTANT NOTE:  The "Teams Telephony Administrator " role is required to assign numbers to both Users and Resource Accounts. The "User Administrator" role is required for GCCH customers to allow CallTower to build and license Teams resource accounts for auto attendants and call queues, when pro services have been purchased.

Select "Admin center access"

Teams Telephony Administrator

User Administrator  (Only GCCH customers where CallTower is performing pro services)

 

Tip: Use the "Show all by category" drop down to select the roles.

Then Click Next.

Step 5

Review the final configuration of the vendor account.

If everything appears correctly click "Finish adding".

Copy any details you need to retain then click "Close"