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MS Teams Admin - Manage Support Call Queues In Teams

Teams Call Queues 

If you're a call queue agent or IT admin has linked your team's call queue to a channel in Teams, you can view, respond to and collaborate on support calls directly in Teams. 

Click on the link below to view more: 

Manage-your-support-call-queue-in-teams

 

Another option you can use is Power BI to analyze CQD data for Teams. Click on the article below to view: 

MS Teams Admin - Manager Support Call Queues In Teams

 

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