MS Teams - Call Queue Template Creation Instructions
Follow the steps below to create and apply a shared call history template in Microsoft Teams.
Steps
In the Teams Admin Center go to voice, Call Queues and select the Call Queue. Scroll down to Shared called history template
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Click the drop-down menu in the Call Queue.
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Select 'Create template'.
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Enter a Name and Description.
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Select permissions for incoming/shared voicemail calls.
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Select permissions for answered/outbound calls.
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Click Save.
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Go back to the Call Queue.
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Open the drop-down again.
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Select your new template.
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Click Save to apply.
