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CallTower Solutions Center

Customer Training - What An Admin Can AND Cannot Do

Can

There are many tasks that can be taken care of quickly and efficiently by customers on their own without having to contact or wait on CallTower CSS – a few of which include: 

  • Password resets 
  • User creation and deletion (not bulk deletion) 
  • Updating of user information 
  • Phone creation and deletion 
  • Pull CDR and Analytics

Cannot

There are a few tasks that cannot be taken care of by customers on their own without having to contact or wait on CallTower CSS – a few of which include: 

  • New or changing DIDs
  • New Locations
  • New Services/Licences 

Customers requesting CallTower CSS to complete requests are subject to a provisioning fee billed at $100/hr. in 15 minute increments for the time required to complete the change.

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