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Connect: How to obtain a Call Detail Report

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Connect: How to obtain a Call Detail Report (CDR)
When a client calls in a needs to request a call detail report (CDR). The following steps below will aid in getting that report. 
After retrieving the OU in connect  click on Reporting, Call Detail Report.

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After selecting the Call Detail option a new window will open. From this window either the detail report can be pulled by day or in a full month of data. NOTE: The full month report will not be available until the next following month. typically by the second business day.

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If the report the client is not there then an escalation will be needed.

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