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CallTower Solutions Center

CDR-Column Heading

This section of the reports will give you a description of the Column headings. 

Platform type

  1. Cisco:  Hosted Cisco Call Manager.
  2. Skype:  Hosted Microsoft Skye for Business.

Cdr_type

  1. Cisco
    • Inbound: call from off-net to the CallTower system.
    • Outbound: Call from the CallTower system to the PSTN.
    • Internal: Call from one hosted user to another in an organization.
    • HG: Cisco Hunt Group (is the method of distributing phone calls from a single telephone number to a group of several phone lines).
    • MeetMe: Cisco non-secure conferencing.
  2. Skype
    • Inbound: call from off-net to a Skype Voice user.
    • Inbound Skype: call from off-net where the Skype system recognizes the caller’s DID is federated for Skype with the CallTower system, so the call is routed as a Skype call rather than through the PSTN.
    • Outbound: call from a Skype user to the PSTN.
    • Outbound Skype: call from skype user where the Skype system recognizes the recipient is federated for Skype with the CallTower system, so the call is routed as a Skype call rather than through the PSTN.
    • Conf (Inbound Regional): The user connected to the Skype conference through a Skype for Business client but requested the conference bridge call them on a separate number for the audio portion of the call.
    • Conf (Inbound TollFree): Conference participant has called into the conference bridge directly using a Toll Free number.
    • Conf (Skype Client): Skype users joined a conference and are using their Skype for Business client to join the audio portion of the call.

Callid:

  1. Cisco: Uniquely identifies a call. When a call is transferred each part of the transfer is given a record in the CDR. The CallId column allows these call legs to be tied together.  The CallOrder provides the order of each leg of the call.
  2. Skype:  This field groups Skype conference calls. Normal Skype calls will simply have a zero in this field.

CallOrder:

  1. Cisco: identifies call leg order. This is mostly useful when tied with the CallId column as Call Manager gives each leg of the call the same CallTime. Using callId to group calls and CallOrder to sort within those groupings will give a full view of the flow of each call. CallOrder is not designed to be meaningful by itself but it is time based and could be used to fully sort CDRs.  The CallOrder is also not always sequential, call legs are identified by lowest to highest number.
  2. Skype: Normal Skype calls and Skype conference calls will have a zero in this field.

CallingNumber:

  1. Cisco:  DID placing the call.  Inbound calls will show a 10 digit DID, Internal calls will show the user’s DN.
  2. Skype: 10 digit DID placing the Call or in some instances will show ‘S4B Conference’.

 

CalledNumber:

  1. Cisco: Phone number or extension of user receiving the call.
  2. Skype: Phone number or user name of user receiving the call.

AutoCallHandler:

(Cisco platform only, Skype platform set to 0): displays the call handling service if an automated service handled the Cisco call. The two primary call handling services are AutoAttendant and VoiceMail. VoiceMail will additionally include the method in which it was reached. The possible values are:

  1. CFA VoiceMail – The call went to VoiceMail because the extension called has Call Forward All set to voice mail.
  2. CFB VoiceMail – The call went to VoiceMail because a user was currently on another call on that line (Call Forward Busy).
  3. CFNA VoiceMail – The call went to VoiceMail because it was not answered in a timely manner (Call Forward No Answer).
  4. iDivert VoiceMail – The call went to VoiceMail because a user pressed/clicked the iDivert/Decline button.
  5. Other VoiceMail – The call went to VoiceMail for another reason.
  6. Check VoiceMail – The user pressed the messages button or called the VoiceMail number directly to check their messages.

 

Partition: Used for CallTower administrative purposes.

Duration:  Duration of call in seconds.

CallTime: Date and time of Call (Location time zone).

Btn: Billing telephone number (CallTower administrative use).

origDeviceName: first device or service in the CallTower system that initiated the call.

  1. Examples.
    • SEPXXXXXXXXXXXX:  Mac address of Cisco phone that placed the call.
    • L00SLCCSM001: CallTower device that routes calls to and from the PSTN.
    • L00SLCVCSVXML10X: CallTower voice mail and auto attendant server.
    • Off-net DID of caller (inbound calls)
    • CallTower user DID or DN.
    • Skype user name
    • S4B Conference: Skype conferencing service.

destDeviceName: Last device or system handling the call in the CallTower system.

  1. Examples
    • SEPXXXXXXXXXXXX:  Phone Mac address.
    • L00SLCCSM001: CallTower device that routes calls to and from the PSTN.
    • L00SLCVCSVXML10X: Voicemail or Auto Attendants.
    • CFB_2: Cisco Call Manager Conference Bridge.
    • Skype user name
    • S4B Conference.
    • Off net DID

Account Codes:  Display call Account codes if Organization is enabled for Account Codes.

Css: (Calling Search Space)

  1. Cisco:  Call Manager Calling Search Space, may not match client’s connect location.  Used for CallTower administrative purposes.
  2. Skype:  Clients Connect Location.

Location:  Client location in Connect.

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