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CallTower Solutions Center

Accessing your Voicemail

With your CallTower solution, you have "Unified Communications"  In part, this means that you will receive your voicemail in your email inbox. You can also access your voicemail via your phone or any Cisco company phone on the CallTower solution.

Listening to your voicemail from your email inbox

When a caller leaves you a voicemail, it is sent to you in an email as an MP3 attachment.  See the email example below:

  • From address may be another employee’s email address if he or she leaves you a voicemail.  If a voicemail is left by an external number, the From: address will have the following format: [10-digit number]
  • Subject line reads “Voice Message.”
  • Body includes the standard instruction on how to listen to the voicemail as well as the caller’s number given as the “Callback number.”
  • Attachment is the MP3 audio file with the voice message.  You can listen to the message using any application that plays an MP3 audio file.
  • Transcription is a voice-to-text conversion of your attached voice message. (This is an add-on option)


In addition to the added convenience of unified communications, your voicemails can be treated like any other email message with the ability to forward them to others (with written comments) and/or save them to email or file folders.

Accessing your voicemail from your phone

NOTE: The first time you access your voicemail, you may notice a long delay while the system caches information. After the system states, “Checking for new messages,” please wait up to 1 minute for the system to respond. If it doesn’t respond in that time, hang up and try again after a while. The delay will be gone the second time you access your voicemail.

You may also access voicemail from your phone.  The red Message Waiting Indicator (MWI) light on your phone’s handset will be lit if you have new messages.  To access your voicemail from your phone, follow these steps:

1. Press the Messages button on your phone. (Depending on the phone model it will be an envelope or cassette icon)


2. Enter your Pin / password. (Note the Pin / password is “9999” by default before you change it as instructed in the Basic Voicemail Setup section of this document. Also, if you are not at your desk and you need to access your voicemail, you may press the press the Messages button and then the star “*” key on any other CallTower phone. The system will then ask you for your mailbox number, which is your 4-digit extension. Then you will be prompted for your password.)

Worth knowing:
 The voicemail system responds to keypad and voice commands; the latter being the most preferred and convenient. If you leave a pause in giving the system a command, it will verbally list the commands for you to choose from. See below for a quick reference table of voice and key commands. Also, if you are on speaker phone while checking your voicemail messages please be aware of any background noise around you as the voicemail system may hear the noise and get confused.

Accessing your voicemail from outside the office or a non-CallTower phone

You may continue to access your voicemail from any phone not on the CallTower system.
1. From your home or cell phone, dial the Voicemail backdoor number that was provided to you from CallTower. (You may need to ask your admin for this number)
2. When prompted for your mailbox number, enter your 4-digit extension.
3. Once you enter your mailbox number, use the same steps as accessing voicemail from your desk phone. You will be prompted for your password and then can perform the same voicemail actions as from your CallTower phone.