Cisco Webex Receptionist Client - Monitor Calls In Queue
Receptionist Client | Monitor Calls in the Queue
With the Receptionist Client, you can manage active calls in a queue. You can monitor call queues in real-time (up to 5 calls) and view how long a call has been in the queue.
| 1 |
From the Queued Calls pane, select the queues you want to monitor. |
| 2 |
Select Options > Edit Queue Favorites Dialog. |
| 3 |
Select the queue you want to monitor. |
| 4 |
Click Save. |
| 5 |
To pick up a call waiting in the queue, hover over the call in the Queued Calls pane and click Retrieve. |
| 6 |
To view and prioritize calls in a queue, hover over the call in the Queued Calls pane and click Reorder. The call is moved to the front of the queue. |
Demo Video: