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CallTower Solutions Center

Cisco Phone Support Policy

The below Cisco phones are currently available. Any phone on that is listed as end of life will receive limited support and may need to be replaced, or additional hardware to work. If a phone does not appear on this list, please contact support for clarification.  

Note #1: Devices listed in red are end of life and require approval.

Note #2: Customer provided phones from the 7800 and 8800 family with a 3PCC suffix are not supported. Those phones have a different hardware revision and are not compatible with CUCM. Those phones are meant for 3rd party PBX systems and cannot be converted.

For Example:

CP-7821-3PCC
CP-7832-3PCC
CP-7841-3PCC

CP-8811-3PCC
CP-8821-3PCC
CP-8831-3PCC
CP-8832-3PCC
CP-8841-3PCC
CP-8845-3PCC
CP-8861-3PCC
CP-8865-3PCC

Note #3: Deprecated Phones for CUCM 11.5.1 and 12.X

11.5.1

  • Cisco Unified IP Phone 7902G
  • Cisco Unified IP Phone 7905G
  • Cisco Unified IP Phone 7910
  • Cisco Unified IP Phone 7910G
  • Cisco Unified IP Phone 7910+SW
  • Cisco Unified IP Phone 7910G+SW
  • Cisco Unified IP Phone 7912G
  • Cisco Unified Wireless IP Phone 7920
  • Cisco Unified IP Conference Station 7935

12.X

  • Cisco Unified Wireless IP Phone 7921
  • Cisco Unified IP Phone 7970
  • Cisco Unified IP Phone 7971

69XX Family

78XX Family

*3PCC Version Not Supported

79XX Family

88XX Family

*3PCC Version Not Supported

89XX Family

99XX Family

Analog

Adapters

PolyCom

Conference Phones

CP-6901

CP-7821

CP-7902

CP-8811

CP-8941

CP-9951

ATA-186

IP 5000

*Conference Phone

CP-6911

CP-7832

CP-7905

CP-8821

*Wireless Handset

CP-8945

CP-9971

*Supports Video

ATA-187

IP 6000

*Conference Phone

CP-6921

CP-7841

CP-7906

CP-8831

*Conference Phone

CP-8961

 

ATA-188

IP 7000

*Conference Phone

CP-6941

 

CP-7910

CP-8832

*Conference Phone

   

ATA-190

SoundStation2W

*Conference Phone

CP-6945

 

CP-7911

CP-8841

*Color Screen/blue tooth

   

ATA-191

 

CP-6961

 

CP-7912

CP-8845

*Supports Video/Color Screen

       
   

CP-7925

*Wireless Handset

CP-8851

*Color Screen/Blue Tooth

       
   

CP-7931

CP-8861

*Color Screen/Blue Tooth

       
   

CP-7936

*Conference Phone

CP-8865

*Supports Video/Color Screen

       
   

CP-7937

*Conference Phone

         
   

CP-7940

         
   

CP-7941

         
   

CP-7941G-GE

         
   

CP-7942

         
   

CP-7945

         
   

CP-7960

         
   

CP-7961

         
   

CP-7961G-GE

         
   

CP-7962

         
   

CP-7965

         
   

CP-7970

         
   

CP-7971

         
   

CP-7975

         
   

CP-7985

         

 

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