Cisco - Hardware - Phone Support Policy
Goal
The purpose of this article is to provide the models of the Cisco devices that are supported by CallTower.
Details/Supported Cisco Phones
The below Cisco phones are currently available. Any phone on that is listed as end of life will receive limited support and may need to be replaced, or additional hardware to work. If a phone does not appear on this list, please contact support at support@calltower.com or by calling 800-347-5444 for clarification.
Note #1: Devices listed in red are end of life and require approval.
Note #2: Customer provided phones from the 7800 and 8800 family with a 3PCC suffix are not supported. Those phones have a different hardware revision and are not compatible with CUCM. Those phones are meant for 3rd party PBX systems and cannot be converted.
For Example:
CP-7821-3PCC
CP-7832-3PCC
CP-7841-3PCC
CP-8811-3PCC
CP-8821-3PCC
CP-8831-3PCC
CP-8832-3PCC
CP-8841-3PCC
CP-8845-3PCC
CP-8861-3PCC
CP-8865-3PCC
Note #3: Deprecated Phones for CUCM 11.5.X, and 12.X (Deprecated phones will not register with CUCM)
11.5.X
- Cisco Unified IP Phone 7902G
- Cisco Unified IP Phone 7905G
- Cisco Unified IP Phone 7910
- Cisco Unified IP Phone 7910G
- Cisco Unified IP Phone 7910+SW
- Cisco Unified IP Phone 7910G+SW
- Cisco Unified IP Phone 7912G
- Cisco Unified Wireless IP Phone 7920
- Cisco Unified IP Conference Station 7935
12.X
- Cisco Unified Wireless IP Phone 7921
- Cisco Unified IP Phone 7970
- Cisco Unified IP Phone 7971
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69XX Family |
78XX Family *3PCC Version Not Supported |
79XX Family |
88XX Family *3PCC Version Not Supported |
89XX Family |
99XX Family |
Analog Adapters |
PolyCom Conference Phones |
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CP-6901 |
CP-7821 |
CP-7902 |
CP-8811 |
CP-8941 |
CP-9951 |
ATA-186 |
IP 5000 *Conference Phone |
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CP-6911 |
CP-7832 |
CP-7905 |
CP-8821 *Wireless Handset |
CP-8945 |
CP-9971 *Supports Video |
ATA-187 |
IP 6000 *Conference Phone |
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CP-6921 |
CP-7841 |
CP-7906 |
CP-8831 *Conference Phone |
CP-8961 |
ATA-188 |
IP 7000 *Conference Phone |
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CP-6941 |
CP-7861
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CP-7910 |
CP-8832 *Conference Phone |
ATA-190 |
SoundStation2W *Conference Phone |
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CP-6945 |
CP-7911 |
CP-8841 *Color Screen/blue tooth |
ATA-191 |
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CP-6961 |
CP-7912 |
CP-8845 *Supports Video/Color Screen |
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CP-7925 *Wireless Handset |
CP-8851 *Color Screen/Blue Tooth |
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CP-7931 |
CP-8861 *Color Screen/Blue Tooth |
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CP-7936 *Conference Phone |
CP-8865 *Supports Video/Color Screen |
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CP-7937 *Conference Phone |
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CP-7940 |
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CP-7941 |
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CP-7941G-GE |
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CP-7942 |
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CP-7945 |
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CP-7960 |
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CP-7961 |
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CP-7961G-GE |
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CP-7962 |
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CP-7965 |
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CP-7970 |
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CP-7971 |
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CP-7975 |
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CP-7985 |