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CallTower Solutions Center

Cisco - 89XX series phone: Factory reset procedure (software)

GOAL:

Provide instruction on how to factory reset a 89XX Cisco phone via the software settings. 

 

RESOLUTION/STEPS:

 

Note: When using a VPN phone please make sure that the phone is behind an ASA or a Managed Circuit before performing a factory reset as doing so can cause the phone to lose VPN functionality.

1.Press the settings button on the phone.
2. Go to Admin Settings
3. Go to Reset Setting 
4. Select All Settings

The device will now reset to factory settings. 

 

ADDITIONAL INFORMATION:

When using a VPN phone please make sure that the phone is behind an ASA or a Managed Circuit before performing a factory reset as doing so can cause the phone to lose VPN functionality.

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