Note: when using a VPN phone please make sure that the phone is behind an ASA or a Managed Circuit before performing a factory reset as doing so can cause the phone to lose VPN functionality.
Step 1 Remove power from the phone in one of these ways:
- Unplug the power adapter.
- Unplug the LAN cable.
Step 2 Press the pound (#) key and plug the phone in.
Step 3 When the Headset and Speaker buttons are lit, enter the following key sequence:
The phone resets.