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CallTower Solutions Center

78XX-How to Transfer Calls

Transfer a Call to Another Person

 

When you transfer a call, you can stay on the original call until the other person answers. This gives you an opportunity to talk privately with the other person before you remove yourself from the call. If you don't want to talk, then transfer the call before for the other person answers.

You can also swap between both callers to consult with them individually before you remove yourself from the call.

 
Step 1   From a call that is not on hold, press Transfer .
Step 2   Enter the other person's phone number.
Step 3   (Optional)Wait until you hear the line ring or until the other person answers the call.
Step 4   Press Transfer again.

 

Consult Before You Complete a Transfer

 

Before you transfer a call, you can talk to the person that you're transferring the call to. You can also swap between that call and the call that you're transferring, before you complete the transfer.

Before You Begin

You have an active call that needs to be transferred.

Procedure
Step 1   Press Transfer .
Step 2   Press Swap to return to the held call.
Step 3   Press Transfer to complete the transfer.
 
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