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CT Cloud Voice SMS Text Messaging

User Guide for SMS Text Messaging within CT Cloud Voice client.

CT Cloud Voice users may send and receive SMS messages if the feature is enabled on the account. Usage charges may apply for SMS messages. Please contact your sales representative for details.  

If your CT Cloud Voice client has SMS capabilities enabled, you can send an SMS message to other SMS-enabled telephone numbers. For example, you can send an SMS (text) message to one of your clients’ cell phones.  

To send an SMS message to an existing contact: 

  • Find the contact using search or one of the contact tabs. 

  • Click the chat icon to open the SMS/Chat box. 

  • Ensure that SMS option is selected in the chat text box then send the message normally. 

To send an SMS message to an ad-hoc telephone number: 

  • Input the telephone number of the contact in the dial field. 

  • Click the SMS icon to open the SMS/Chat box. 

  • Ensure that SMS is selected in the chat text box then send the message normally 

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