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CT Cloud Voice - Metaswitch HPBX: What is an Auto Attendant

GOAL:

Provide the difference between an Easy Auto Attendant and Premium Auto Attendant

Features

Easy Attendant

  • Basic schedule with separate menus/greetings for Business Hours, After Hours, and Special Days (Holiday) options
  • Single level menu only
  • Exit to Operator
  • Menu options
    • Play Announcement
    • Transfer to Phone
    • Transfer to VM
    • Dial by name
    • Dial by extension
  • Will only repeat the menu three times and hang up on invalid selection or no input errors.

Premium Attendant

  • Advanced schedule with up to 8 user-defined time periods, plus All other times, and Special Days (Holidays)
  • Up to 150 nested menus
  • Exit to Operator
  • Menu options
    • Play Announcement and return to menu
    • Play Announcement and hang up
    • Transfer to Phone
    • Transfer to VM
    • Dial by name
    • Dial by extension
    • Voicemail by name
    • Voicemail by extension
    • Intercept (General) voicemail box
    • Go to another menu
    • Return to the previous menu
    • Replay menu
  • Custom error handling options for timeout, unknown input, and invalid extension
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