CT Cloud Voice - Metaswitch HPBX: What is an Auto Attendant
GOAL:
Provide the difference between an Easy Auto Attendant and Premium Auto Attendant
Features
Easy Attendant
- Basic schedule with separate menus/greetings for Business Hours, After Hours, and Special Days (Holiday) options
- Single level menu only
- Exit to Operator
- Menu options
- Play Announcement
- Transfer to Phone
- Transfer to VM
- Dial by name
- Dial by extension
- Will only repeat the menu three times and hang up on invalid selection or no input errors.
Premium Attendant
- Advanced schedule with up to 8 user-defined time periods, plus All other times, and Special Days (Holidays)
- Up to 150 nested menus
- Exit to Operator
- Menu options
- Play Announcement and return to menu
- Play Announcement and hang up
- Transfer to Phone
- Transfer to VM
- Dial by name
- Dial by extension
- Voicemail by name
- Voicemail by extension
- Intercept (General) voicemail box
- Go to another menu
- Return to the previous menu
- Replay menu
- Custom error handling options for timeout, unknown input, and invalid extension