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CallTower Solutions Center

Accession Mobile User Guide

CALL MANAGER 2018-07-18_10-10-32.jpg

 
You can tell Accession how to handle your incoming calls. Tap the Call Manager tab and select Available, Do not disturb, or Forward all calls
 
If you select Do Not Disturb, callers hear a recorded voice announcement saying that you are unavailable and are then connected to your voicemail. None of your devices will ring until you turn off Do Not Disturb, so be sure to use it carefully! 
 
Select Forward all calls and, in the Forwarding number box, enter the number you want to forward all calls to. 
 
Note that when you change your Call Manager settings, the change applies on all of your Accession Communicator devices. 
 

YOUR CONTACTS LIST 2018-07-18_10-14-59.jpg

Accession Communicator for Mobile assembles a contact list for you to use. Select the Contacts tab to view your Contacts list. Depending on how your service is set up, the Contacts list may include: 

 
- Contacts that you type directly into Accession Communicator for Mobile. 
 
- Contacts stored on your mobile device. 
 
- Contacts in CommPortal contacts. 
 
- Contacts in your corporate directory. 
 

SETTINGS  2018-07-18_10-16-35.jpg

Use the Settings tab to manage your Call, Chat, Contact, and Messaging settings, and to access additional setup options. You can also send error reports from the Settings tab. 
 

PRESENCE 

Whenever one of your contacts is signed in to their Chat account, Accession Mobile displays their presence information on the Messages, Call History, and Chat tabs. 
 

EMERGENCY CALLS 

Accession Communicator lets you make calls from anywhere on the most convenient device. If you place a 911 call from Accession Communicator, the 911 operator may not be able to identify where you are calling from. 
 

MORE QUESTIONS? 

If you have any additional questions about Accession Communicator, call us at 877-277-4297 option 3 or email support@appiaservices.com
  

ACCESSION COMMUNICATOR FOR MOBILE 

Your Appia phone service can be used to make or receive calls from your desk phone, your PC or MAC, and your mobile devices. 
 
For this to work on your mobile or tablet, you need to install the Accession Communicator for Mobile app. This guide will help you to do that. 
 

ENSURE YOUR DEVICE IS COMPATIBLE 

Accession Communicator for Mobile works on: 

 
- Android phones and tablets with ARM chips running 2.3.3 (Gingerbread) or later version. 
 
- iPhone 3GS, 4, and 4S and iPad running iOS5 or later. 

FIND YOUR PASSWORD 

You will need your Appia CommPortal phone number and password to start using Accession Communicator for Mobile. If you don’t have this information, call us on 877-277-4297, option 3. 
 

DOWNLOAD AND INSTALL THE APP 

Search for Accession in Google Play or iTunes and touch Install to download the app to your device. Check the Terms & Conditions and touch Accept & Continue
 
Tap Open on the app and select Appia as your Carrier. Enter your Appia CommPortal Phone Number and Password and tap Log in. 
 
If you want to have the ability to switch calls to your own cellular network (for example, if you move to an area with poor Wi-Fi connection during a call made on Accession Communicator) enter your own mobile phone number and tap Continue. 
 

EXPLORING ACCESSION COMMUNICATOR 

Accession Communicator for Mobile is like having your desk phone on your mobile. You can make and receive calls, hold calls, transfer calls, and make three-way calls. You can even push and pull calls from your phone to other twinned devices, mid-call. 
 
You can also use Accession Communicator to send messages to other people in your corporate directory who are using Accession Communicator (on any device). 
 
Accession Communicator uses the Wi-Fi, broadband, or mobile data services available, so you can make and receive calls without using your mobile minutes. 
 
Tap on the Menu icon, or swipe right on the screen, to view the Accession Mobile menu. 

2018-07-18_10-22-33.jpg

 

MAKING CALLS 2018-07-18_10-24-04.jpg

To make a call, select the Dialer tab and enter the number you are calling into the Accession dialer, or simply tap on the contact and touch the number you would like to use to call the contact. 
 
If the person you are calling has caller ID, they will see your individual Appia phone number. 
 
 2018-07-18_10-24-47.jpg
 
 

RECEIVING CALLS 

When someone calls your Company number, the Accession Communicator app offers you the choice to accept or reject the call. 
 
Depending on the other services you have from Appia, you may also see the incoming call on your desk phone, on your desktop, or on a tablet device. You can answer the call on whichever device is most convenient for you. 

2018-07-18_10-26-38.jpg
 

 

DURING THE CALL

 
While a call is in progress you can use the call window to: 
2018-07-18_10-30-10.jpgPut the call on hold. 
2018-07-18_10-30-46.jpgMute your microphone. 
2018-07-18_10-31-16.jpgAccess the keypad. 
2018-07-18_10-31-46.jpgTurn on loudspeaker. 
2018-07-18_10-32-15.jpgSend video. 
2018-07-18_10-32-49.jpgSwitch the call to another device. 
2018-07-18_10-33-21.jpgMerge calls. 
2018-07-18_10-33-51.jpgTransfer the call. 
 
You may receive another call while you are already on a call. Accession Communicator for Mobile gives you the option to: 
 

- Hold the existing call and answer the new call. 
 
- End the existing call and answer the new call. 
 
- Ignore the new call. 

2018-07-18_10-29-39.jpg

 

VIDEO CALLING 2018-07-18_10-32-15.jpg

Video calling only works on devices that have a front-facing camera. If the person you are talking to is also using Accession Communicator and your phone has a front-facing camera, you can add video to your call any time. Click on the Video icon to send your video. The other person will receive a prompt inviting them to switch on their video too. Click on the Video icon at any time to turn off your video feed. 
 

SWITCH THE CALL TO ANOTHER DEVICE  2018-07-18_10-32-49.jpg

If the call has poor audio due to an unreliable Wi-Fi or mobile data service connection, you can touch the Switch icon and select This device (cellular) to move the call to your regular cell phone. Remember that the call will now start to use your mobile minutes. 
 
Alternatively, you can choose to push the call to another of your devices running Accession Communicator, such as your desktop or your iPad. Touch the Switch icon and select Another device to push the call to whichever device is most convenient. 
 

CALL PULL 

You can also pull calls from your other devices onto your mobile. If a call exists that can be pulled, the Accession Communicator menu displays a Call Available to Pull option. Tap this option and follow the on-screen prompts to pull the call from your other device onto your mobile. 
 

TRANSFER THE CALL TO SOMEONE ELSE  2018-07-18_10-33-51.jpg

Use the Call Transfer icon to send any call to another number. A menu will pop-up allowing you to select a contact, or you can type in a completely new number to transfer the call to. You can also transfer the call to another of your devices that has Accession Communicator installed, without having to hang up! 
 

CALL HISTORY  2018-07-18_12-52-02.jpg

See your full call history by selecting the Call History tab. 
 

INSTANT MESSAGING   2018-07-18_12-52-51.jpg

Tap the Chat tab to use Instant Messaging. Enter your Chat Address and Password and tap Sign in. You can then select a contact to send an Instant Message to. 
 
From within the chat window, you can start or continue a conversation, send files, call a contact, or add one or more participants to a conversation. 
 

VOICEMAIL  2018-07-18_12-53-40.jpg

If you have a voice or video message, the Messages tab indicates the number of messages received. Select the Messages tab and tap on a message to listen to it. 

2018-07-18_12-54-19.jpg

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