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CallTower Solutions Center

CT Cloud Fax - User Guide

CallTower offers three solutions for cloud faxing that enable you to send and receive faxes in less time and at less cost.

CT Cloud Fax Inbound

With CT Cloud Fax Inbound, you receive inbound faxes in your email, rather than on a fax machine. CT Cloud Fax Inbound makes it easier to manage, store, and track inbound faxes, which saves time, paper and supplies, and reduces the chances of faxes being misplaced or lost. CT Cloud Fax can be set up to route incoming faxes to a single user or to an email distribution list. There is no limit to the number of faxes you can receive with CT Cloud Fax.

Receiving with CT Cloud Fax Inbound

  1. Sender faxes a document to your fax number
  2. The fax is routed to your email inbox
  3. Open the email and save or print it
  4. Forward the fax if you wish

When using an outbound or complete fax account the fax must come from the email associated with the fax line it is built with.

If the email is a distribution group please use the below article to give the fax users send as permission.

https://learn.microsoft.com/en-us/microsoft-365/solutions/allow-members-to-send-as-or-send-on-behalf-of-group?view=o365-worldwide

CT Cloud Fax Outbound

With CT Cloud Fax Outbound, you can send outbound faxes from your email, rather than using a fax machine. CT Cloud Fax Outbound accounts can be configured to send faxes using a unique fax number, or you can opt to send faxes using the same fax number across multiple CT Cloud Fax Outbound accounts. You can attach any of the following types of documents to a CT Cloud Fax: PDF, DOC, DOCX, RTF, TIF/TIFF, TXT. 

Sending with CT Cloud Fax Outbound

  1. Open a new email
  2. Enter the recipient’s 10-digit fax number and add @ctcloudfax.com
  3. Attach the document you wish
  4. Send the email

 

CT Cloud Fax Complete

CT Cloud Fax Complete is a US-domestic & Canada desktop faxing solution that enables you to send and receive unlimited faxes right from your computer. You can attach any of the following types of documents to a CT Cloud Fax: PDF, DOC, DOCX, RTF, TIF/TIFF, TXT

 

Sending with CT Cloud Fax Complete

  1. Open a new email
  2. Enter the recipient’s 10-digit fax number and add @ctcloudfax.com
  3. Attach the document you wish
  4. Send the email

Receiving with CT Cloud Fax Complete

  1. Sender faxes a document to your fax number
  2. The fax is routed to your email inbox
  3. Open the email and save or print it
  4. Forward the fax if you wish